SRV 301 Week 3 Quiz | Assignment Help | Ashford University
- ashford university / SRV 301
- 09 Aug 2018
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SRV 301 Week 3 Quiz | Assignment Help | Ashford University
Week 3 Quiz
Question 1
1 / 1 pts
The "satisfaction mirror" illustrates how both customer and employee can benefit from building a relationship.
Question 2
1 / 1 pts
The line-balancing problem attempts to resolve the inconsistencies in the capacities at various stages in a product layout.
Question 3
1 / 1 pts
The servicescape can influence perceived quality.
Question 4
1 / 1 pts
When these hamburger outlets exist within two city blocks--McDonald's, Burger King, Sonic, and Wendy's--the following marketing phenomenon occurs:
Question 5
1 / 1 pts
In a product layout, the bottleneck operation defines the capacity of the service.
Question 6
1 / 1 pts
Finding a unique set of sites in a multi-location problem is a simple extension of the methods used for single facility location.
Question 7
1 / 1 pts
Which of the following items does the Huff retail location model not consider?
Question 8
1 / 1 pts
Continuous improvement is a valuable concept, but it lacks measurement techniques.
Question 9
1 / 1 pts
One of the advantages of a product layout approach to service design is
Question 10
1 / 1 pts
A process layout, done correctly, promotes standardized service.