OPS 574 Week 3 Discussion | University of Phoenix

OPS 574 Week 3 Discussion | University of Phoenix

Discussion Topic

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students or your faculty member. 


Due Day 3

The following exercise allows you to practice collaboration skills to develop strategies for process improvement.


Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” A transcript of this interactive exercise is also available.


Consider what you learned in the experience and respond to the following in a minimum of 175 words:

·         Is process improvement alone a sufficient response to Spirit’s declining profits?

·         What other changes should Spirit make?

·         In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?

·         What measurable outcomes should Sprit seek during the process improvement effort? Why?


Due Day 7 

Reply to at least 2 of your classmates or your faculty member. Be constructive and professional.


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