company designs a program to help employees gain knowledge
Training:
·
Organization's planned
efforts to help employees acquired job-related knowledge, skills, abilities,
and behaviors, with the goal of applying these on the job
Forms of training programs:
-
Formal classes
- One-on-one mentoring
They can take place on the job or other location
How can training benefit the organization?
-
Organization
- Motivates Employees
When a company designs a program to help employees gain
knowledge, skills, abilities, and behaviors that will help them succeed at
work, it is called ____________.
·
Job Training
Instructional design process steps:
-
Assessment of the
needs for training
- Ensure readiness for training
- Attitudes, motivation, basic skills, and work
environment
- Plan training programs
- Program's objectives, instructors, and
methods.
- Implements the program
- Evaluating the results
- feedback for future training
Learning Management System (LMS):
·
A computer application
that automates the administration, development, and delivery of a company's
training programs.
How can employees use LMS?
-
Identify training
needs
- Enroll in courses
Need Assessment:
·
The process of
evaluating the organization, individual employees, and employees' tasks to
determine what kinds of training, if any, are necessary.
Need assessment answers questions in what 3 broad areas?
·
Organization- What is
the context in which training will occur?
2. Person- Who needs training?
3. Task- What subject should the training cover?
Organization Analysis:
·
This is a process for
determining the appropriateness of training by evaluating the characteristics
of the organization.
Person Analysis:
Process for determining individuals' needs and readiness for
training.
What questions involve "personal analysis"?
- Does performance decrease due to a lack of knowledge, skill,
or ability?
·
- Who needs training?
- Are these employees ready for training?
Task Analysis:
·
The process of
identifying the task, knowledge, skills, and behaviors that training should
emphasize.
Readiness for training:
·
A combination of
employee characteristics and positive work environment that permit training.
When does "readiness for training" exist?
·
When employees are
able and eager to learn and when their organizations encourage learning.
Cognitive Ability:
·
Includes being able to
use written and spoken language, solve math problems, and use logic to solve
problems.
Readiness for training depends on two broad characteristics of
the work environment:
-
Situational
constraints
- Social support
Situational Constraints:
·
Limits on training's
effectiveness that arise from the situation or the conditions within the
organization
** can include : - lack of money for training, time for training, failure to
provide proper tools and materials
Social Supporter:
·
Refers to the way the
organization's people encourage training, including giving trainees praise and
encouraging words, sharing info about training programs, being positive.
Benefits of establishing objectives for training programs:
·
Clear obj. = more
focused = success
Effective training objectives characteristics:
1.
Statement of employee
expectations
- quality/level of performance
- how to apply what he/she learned
2. Measurable performance stds.
3. Resources needed to get desired outcomes
A "trust fall" might be used in training characterized
as:
·
adventure learning
Training employees in each other's skills so they can do another
person's job if necessary is called:
·
cross-training
In action learning, teams, work within a simulation of a work
environment.
·
False
What is the most popular method of teaching employees?
·
Classroom training
During the training session, Cheryl stood in front of the seven
employees and lectured about the new software. What type of training method
does this demonstrate?
·
Classroom instruction
Which of the following are methods of presentation training?
-
overhead
transparencies
- video and audio clips
- independent studies using workbooks
Which of the following is an advantage of using videos as part
of training?
·
Videos can depict situations
that would be difficult or impossible to demonstrate in a classroom.
Which of the following is an advantage of computer-based
training?
·
It usually costs less
than classroom training.
Eveline is learning about new production line methods by attending
a virtual classroom that her employer created for training purposes. Eveline is
involved in:
·
E- learning
What name is given to a computer application that employees can
use to find skills training, info, and advice when they encounter a problem at
work?
·
Electronic Performance
Support System (EPSS)
Which work-study method of learning involves both classroom
instruction and on-the-job training under the supervision of a certified
tradesperson at a work site?
·
Apprenticeship
Kendra is a junior in college in accounting. Next semester, her
college has placed her at an accounting firm where she will have on-the-job
learning experience that she needs to earn her degree. This program is an
example of
·
Internship
Which training method presents a real-life scenario, followed by
an ending that is based on the student's responses to the situation?
·
Simulation
Trainees can engage in online role-play simulations by
manipulating computerized depictions of themselves, called:
·
Avatars
A situation is described in detail, and then students discuss
it. This training method is called
·
a case study
It has been shown that one of the most effective ways to teach
interpersonal skills through the use of:
·
behavior modelling
Instructional Design:
·
A company's human resources
department provides employee training to meet the organization's specific
needs.
In a need assessment, all of the following are evaluated except:
·
financial costs
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