Managers rely heavily on oral communication
Why do managers rely
heavily on oral communication?
To avoid inconsistencies between oral communication and nonverbal communication
To check for understanding and get immediate feedback
To convey messages in a clear, concise and accurate manner
To ensure the work will be completed as instructed
· To check for understanding and get immediate feedback
Which type of communication may be related to someone's physical appearance?
· Nonverbal communication
All of the following
are types of communication successful managers use EXCEPT:
· Tactile communication
Why is interpersonal
communication considered to be minimally restricted?
It is is often used without consideration and social restrictions
Individuals engaged in it share some level of familiarity with each other
It usually takes place in large groups where there are no social restrictions
Individuals engaged in it are usually very reserved and introverted
· Individuals engaged in it share some level of familiarity with each other
How does written
communication provide immediacy and economical feasibility?
Written messages are more organized and accurate.
Messages are communicated quickly and with no travel expenses.
Written communication provides a formal record of messages.
Written communication allows for reflection and correctness.
· Messages are communicated quickly and with no travel expenses.
If you walk away and
feel both heard and understood, that is an example that the other person was
not listening to you
selectively listening to you
passively listening to you
actively listening to you
· actively listening to you
Active listening is
not only used in the therapeutic setting, it is an essential component of
All answers are correct
engaging with others
· All answers are correct
summarizing, and questioning/clarifying are all examples of
active listening techniques
selective listening techniques
passive listening techniques
inactive listening techniques
· active listening techniques
Active listening comes
from the person centered therapy of
· Carl Rogers
Paraphsasing is to
restate what has been said word for word
restate what has been said in a paragraph
restate what has been said and make corrections based on your own opinion
restate what has been said
· restate what has been said