Which of the following is NOT a type of Service Desk structure
1. The Service Support component of ITIL is used to deal with the day-to-day support and maintenance processes of Problem Management, Incident Management, Configuration Management, Change Management, and Release Management plus the Service Desk function. Which of the following is NOT a type of Service Desk structure ?
2. Release Management is used to implement a group of rela
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25 May 2016