ENGL 206 Week 1 Assignment Help

ENGL 206 Week 1  Assignment Help | Devry University 

Week 1 Assignment

Week 1 Customer Response Letter

For this week's assignment, you are writing a response to a customer complaint. Please open the assigned scenario (Links to an external site.)Links to an external site. and then follow the guidelines presented in the Lecture and in Chapter 5. In particular, review the section on Adjustments on page 108 and see the sample letter on page 110. To ensure that you understand what is required for the assignment, be sure to review the Week 1 Customer Response Grading Rubric (Links to an external site.)Links to an external site..

Keep the following best practices in mind as you write your letter.

• Consider how you can best maintain goodwill with your customer and how you can satisfy the customer's needs.
• Analyze your reader and write a letter that the customer will find professional and that resolves the complaint.
• Be specific about what action steps your company will take and what action steps the customer may need to take.
• Use the following file-naming convention: YourLastName_Week1_letter.docx and submit your assignment.