MGMT 3306 Week 1 Quiz | Assignment Help | University of Houston-Victoria
Assignment 1 Quiz
• Question 1
Which of the following is not an advantage of outsourcing?
o cost savings
o gaining outside expertise
o improving operations and service
o outsourcing core competencies
o accessing outside technology
Which of the following did the authors NOT suggest as a reason for globalizing operations?
o reduce costs
o improve the supply chain
o pursue stockholder approval ratings
o understand markets
o attract and retain global talent
Which of the following statements best characterizes delivery reliability?
o a company that always delivers on the same day of the week
o a company that always delivers at the promised time
o a company that delivers more frequently than its competitors
o a company that delivers faster than its competitors
o a company that has a computerized delivery scheduling system
All of the following decisions fall within the scope of operations management EXCEPT for:
o creating the company income statement.
o design of goods and services.
o location strategy.
o managing quality.
o human resources and job design.
The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase.
o management; over one-half
o Mr. Deming; one-half
o marketing and sales; two-thirds
o capital; 90%
o technology; over one-half
An operations manager is performing a factor-rating analysis to help her choose an outsourcing provider. She is focusing on three factors: A, B, and C, with weights of .50, .20, and .30, respectively. She has scored one potential outsourcer, Ling Services, on each of the factors using a scale of 10-50. Ling Services received a score of 30 for factor A, 46 for factor B, and 22 for factor C. What is the factor-rating score for Ling Services?
Standardization is an appropriate strategy in which stage of the product life cycle?
What are the five elements in the management process?
o plan, direct, update, lead, and supervise
o accounting, finance, marketing, operations, and management
o organize, plan, control, staff, and manage
o plan, organize, staff, lead, and control
o plan, lead, organize, manage, and control
Which of the following is NOT a typical service attribute?
o intangible product
o easy to store
o customer interaction is high
o simultaneous production and consumption
o difficult to resell
A strategy is a(n):
o set of opportunities in the marketplace.
o broad statement of purpose.
o simulation used to test various product line options.
o plan for cost reduction.
o action plan to achieve the mission.
A cleaning company uses $10 of chemicals, $40 of labor, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 50%. By what percentage has multifactor productivity fallen?
Operations management is applicable:
o mostly to the service sector.
o to services exclusively.
o mostly to the manufacturing sector.
o to all firms, whether manufacturing or service.
o to the manufacturing sector exclusively.
Which of the following statements about organizational missions is FALSE?
o They reflect a company's purpose.
o They indicate what a company intends to contribute to society.
o They are formulated after strategies are known.
o They define a company's reason for existence.
o They provide guidance for functional area missions.
Which of the following are the primary functions of all organizations?
o production/operations, marketing, and human resources
o marketing, human resources, and finance/accounting
o sales, quality control, and production/operations
o marketing, production/operations, and finance/accounting
o research and development, finance/accounting, and purchasing
An SWOT analysis determines:
o internal strengths and weaknesses and internal opportunities and threats.
o internal strengths and weaknesses and external opportunities and threats.
o external strengths and weaknesses and internal opportunities and threats.
o external strengths and weaknesses and external opportunities and threats.
o internal strengths and opportunities and external weaknesses and threats.
The service sector has lower productivity improvements than the manufacturing sector because:
o the service sector uses less skilled labor than manufacturing.
o the quality of output is lower in services than manufacturing.
o services usually are labor-intensive.
o service sector productivity is hard to measure.
o the service sector is often easy to mechanize and automate.
Which of the following tasks within an airline company are related to operations?
o crew scheduling
o international monetary exchange
o accounts payable
o isolates the consumer from the delivery of a service.
o is an extension of product differentiation in the service sector.
o uses only the consumer's senses of vision and sound.
o keeps consumers from becoming active participants in the service.
o attempts to make the service experience different for every single customer.
Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be:
o 180 valves/hr.
o 200 valves/hr.
o 220 valves/hr.
o 880 valves/hr.
o 1760 valves/hr.
A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:
o customization of the product.
o setting equipment utilization goals below the industry average.
o speed of delivery.
o constant innovation of new products.
o maintaining a variety of product options.