Organization's Planned Effort to Help Employees

An organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors is known as:_____

 

·         Training

 

refers to a process of systematically developing training to meet specified needs.

 

·         instructional design

 

The first step in the instructional design process is:

 

·         conducting a needs assessment

 

What is a learning management system?

 

·         a software application that automates the administration, development, and delivery of training programs

 

Which of the following defines needs assessment in the context of training?

 

·         It is the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary.

 

needs assessment usually begins with

 

·         organization analysis

 

Organizational analysis looks at training needs with respect to the:

 

·         management's support for training activities.

 

Which of the following considers an organization's strategy and the resources available for training important before starting any training program?

 

·         Organization analysis

 

Which of the following help a manager identify which employees need training

 

·         Person analysis

 

Which of the following primary variables in a person analysis can be affected by training?

 

·         the employee's ability and skills

 

Which of the following processes identifies the knowledge, skills, and behaviors that training should emphasize?

 

·         task analysis

 

Which of the following is a characteristic of task analysis?

 

·         It is usually conducted along with person analysis

 

_____ is a combination of employee characteristics and positive work environment that permit training.

 

·         readiness for training

 

Employee readiness characteristics for training include basic learning skills, especially _____, which includes being able to use written and spoken language, solve math problems, and use logic to solve problems

 

·         cognitive ability

 

Readiness for training depends on two broad characteristics of the work environment: situational constraints and _____.

 

·         social support

 

_____ is the limit on training's effectiveness that arises from the conditions within the organization.

 

·         Situational constraint

 

Which of the following documents outlines the type of service needed, the type and number of references needed, and the number of employees to be trained?

 

·         Request for proposal

 

When using an outside expert, a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

 

·         request for proposal

 

Whether the training is done in-house or contracted out, the responsibility for coordinating the overall training program is called _____.

 

·         training administration

 

Which of the following training methods is used for conveying facts or comparing alternatives?

 

·         Presentation methods

 

Compared to other training methods, the hands-on training methods is most effective for:

 

·         Hands-on methods

Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and Web sites?

 

·         Presentation methods

 

Which of the following is true of audiovisual training?

 

·         It is not affected by an individual trainer's goals and skills.

 

Which of the following is true of computer-based training?

 

·         It gives a company the flexibility in scheduling training.

 

Which of the following is true of electronic performance support systems?

 

·         They provide expert advice when a problem occurs on the job.

 

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

 

·         Apprenticeship

 

Which of the following is an example of an on-the-job training method?

 

·         Apprenticeship

 

Which of the following statements is true of apprenticeship?

 

·         Apprentices can earn an income while learning a trade.

·         Which of the following is a difference between apprenticeship and internship?

·         Apprenticeship is sponsored by employee unions, whereas internship is sponsored by educational institutions.

 

Which of the following is an on-the-job training program that is generally sponsored by an educational institution as a component of an academic program?

 

·         Internship.

 

Which of the following types of professions would typically have an apprenticeship?

 

·         Bricklayer

 

Which of the following types of professions would typically have an internship?

 

·         Doctor

 

_____ is a training method that represents a real-life situation, with trainees making decisions resulting in outcomes that mirror what would happen on the job.

 

·         Simulation

Which of the following statements is true of simulators used in training?

 

·         They must have elements identical to those found in the work environment.

 

Which of the following defines an avatar used in training by simulation?

 

·         A computer depiction of employees that can be manipulated in an online role-play.

 

Using avatars for training purposes would be an example of _____.

 

·         adventure learning

 

_____ is a computer-based technology that provides an interactive, three-dimensional learning experience.

 

·         Virtual reality

 

A(n) _____ is a detailed description of a situation that trainees analyze and discuss and is designed to develop higher-order thinking skills.

 

·         case study

 

Which of the following statements is true of case studies?

 

·         Cases practice trainees in weighing and acting on uncertain outcomes after evaluating a case.

 

_____ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.

 

·         Behavior modelling

 

Behavior modeling is especially useful for improving:

 

·         interpersonal skills.

 

Which of the following is an example of an experiential training method?

 

·         Stan and his work colleagues take part in a rafting course sponsored by the company.

 

One form of experiential training, called _____, is a teamwork and leadership training program based on the use of challenging, structured outdoor activities.

 

·         adventure learning

 

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

 

·         cross-training.

 

Which of the following is an example of the cross-training method?

 

·         Mary, who is a cashier, is being trained to stock shelves in case there is a shortage of employees.

 

_____ is a team training method where teams are trained on how to share information and decisions to obtain the best team performance.

 

·         Coordination training

 

Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes:

 

·         action learning

 

The difficulty level of written materials is known as:

 

·         readability.

 

Which of the following methods helps increase readability of training material?

 

·         Add checklists and illustrations to clarify the text

 

When should a training program be evaluated?

 

·         When the program is being developed.

 

On-the-job use of knowledge, skills, and behaviors learned in training constitutes:

 

·         Transfer of training

 

_____ requires that employees actually learn the content of the training program and that the necessary conditions are in place for employees to apply what they learned.

 

·         Transfer of training

 

Information such as facts, techniques, and procedures that trainees can recall after the training, and skills that trainees can demonstrate in tests are examples of _____.

 

·         training outcomes

 

The most accurate way to evaluate the training program is to:

 

·         conduct pretests and train only part of the employees.

 

The simplest approach to evaluating training is to

·         use only a posttest

 

Training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as:

 

·         orientation.

 

Organizations provide for orientation because:

 

·         it relieves the shock and surprise experienced when starting a new job.

 

What is the objective of diversity training programs that focus on attitudes?

 

·         To increase participants' awareness of cultural, ethnic, personal, and physical differences in the workforce

 

Diversity training programs that focus on behavior aim at:

 

·         changing organizational policies and individual conduct that inhibit employees' personal growth and productivity.

 

Which of the following is a form of diversity training provided by some organizations that involves sending employees directly into communities where they have to interact with persons from different cultures, races, and nationalities?

 

·         Cultural immersion

 

Which of the following characteristics would make diversity training more effective?

It should be tied to business objectives.