business communication UAB

business communication UAB

Ambition and great ideas aren't enough; you need to be able to communicate with people in order to succeed in business. Communication is the process of transferring information and meaning between senders and receivers using one or more of the following:


·         all of the above


Given the importance of communication in business, employers expect you to be competent at a wide range of communication tasks including all but which one of the following:


·         communicating unethically, even when choices aren't clear


An important element of audience-centered communication is etiquette--the expected norms of behavior in a particular situation. Long lists of etiquette rules can be overwhelming. Fortunately, you can count on three principles to get you through just about any situation. Which of the following is not one of the three principles?


·         decoding


A high-context culture relies less on verbal communication and more on the context of nonverbal actions and environmental setting to convey meaning. The following country is an example of a high-context culture:

·         china


The basic communication model consists of eight steps. During the step known as decoding, after a message is received, the receiver needs to extract the idea from the message. Even well-crafted, well-intentioned communication efforts can fail at this stage because extracting meaning is a highly personal process that may be influenced by which of the following:


·         culture experiences and learning


Ethics are the accepted principles of conduct that govern behavior within a society. Ethical communication includes all relevant information, is true in every sense, and is not deceptive in any way. In contrast, unethical communication can distort the truth or manipulate audiences in a variety of ways. Examples of unethical communication include all of the following except:


·         overqouating


Throughout your career, you will interact with people from a variety of cultures, people who differ in race, age, gender, sexual orientation, national and regional attitudes and beliefs, family structure, religion, native language, physical and cognitive abilities, life experience, and educational background. ___________ is an appreciation for cultural differences that affect communication and the ability to adjust one's communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.


·         cultural competency


Ideally, businesses can communicate with employees, customers, and other stakeholders in their native language. However, translation isn't always cost effective or possible. To write effectively for people who may not be comfortable using your language, you should do all but which of the following:


·         avoid slang and be careful with jargon


When speaking to people whose native language is not your own, you should do all but which of the following:

·         clarify will happen next


Which of the following are tools for communicating effectively?


·         instant messaging


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