QSO 455 Week 3 Discussion | Assignment Help | Southern-new-hampshire-university

QSO 455 Week 3 Discussion | Assignment Help | Southern-new-hampshire-university



3-1 Discussion: Customer Service Performance

 

In your initial post, suppose that you are a CCO (Chief Customer Officer) of an organization. Discuss the first steps of how you would analyze, measure, and improve the organization's level of customer service performance.

When responding to at least two of your peers, be sure to analyze their post. Do you see any other opportunities to analyze, measure, or improve customer service that were not addressed? Would you do anything differently?

 

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