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Which of the following are the features of Service Level Agreement (SLA)

Which of the following are the features of Service Level Agreement (SLA) 



1.	Which one of these statements represents the main objective of the incident management process?
2.	The Service Level manager requires an agreement that describes the responsibilities of each internal support group towards the other support groups, including the process and time-frame for delivery of their services. Which of the following can be used to meet his requirements?
3.	Which of the following are the features of Service Level Agreement (SLA) ?




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25 May 2016

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  1. Genius

    Which of the following are the features of Service Level Agreement (SLA)

    Which of the following are the features of Service Level Agreement (SLA) ****** ******
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