Question Details

BUS/371 BUS371 BUS 371Chapter 2—The Evolution of Management Thinking PART 7



	61.	Elements of TQM include
a.	employee detachment.
b.	focus on profits.
c.	benchmarking.
d.	accidental improvement.
e.	all of these.



	62.	____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.
a.	TQM
b.	Continuous improvement
c.	Benchmarking
d.	Empowerment
e.	MBO



	63.	The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as
a.	benchmarking.
b.	empowerment.
c.	systems theory.
d.	contingency perspective.
e.	continuous improvement.



	64.	Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?
a.	E-commerce
b.	E-business
c.	Supply chain management
d.	Knowledge management
e.	Customer relationship management



	65.	Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?
a.	Supply Chain Management
b.	Learning Organizations
c.	Scientific Management
d.	Customer Relationship Management
e.	The Humanistic Approach





	66.	An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is referred to as:
a.	Kaizen
b.	Just-in-time control
c.	Total quality management
d.	Jugaad
e.	XY Theory



	67.	Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals.  Based on this information, Jessica most likely belongs to which demographic group?
a.	Baby Boomer
b.	Generation X
c.	Generation Y
d.	Generation Z
e.	Tweener



	68.	Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by: 
a.	Edward Deming
b.	Henry Gantt
c.	Max Weber
d.	Mary Parker Follett
e.	Frank Gilbreth



	69.	Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles.  These are part of which management philosophy?
a.	Administrative principles approach
b.	Bureaucratic approach
c.	Scientific management approach
d.	Humanistic approach
e.	Behavioral sciences approach





	70.	Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers.  These qualities represent which management approach?
a.	Administrative principles approach
b.	Bureaucratic approach
c.	Scientific management approach
d.	Humanistic approach
e.	Behavioral sciences approach



	71.	A key finding in the Hawthorne studies was which of these?
a.	Stronger lighting increased productivity
b.	More money resulted in increased productivity
c.	Productivity declined in all experiments
d.	Higher temperatures reduced productivity
e.	Human relations increased productivity



	72.	Theory X and Theory Y was developed by:
a.	Douglas McGregor
b.	Henry Gantt
c.	Max Weber
d.	Mary Parker Follett
e.	Frank Gilbreth



	73.	The Forestville Freeze is regionally known for its employee training programs.  Managers at the Freeze conduct research to determine the best candidate interviewing techniques.  This involves use of which management approach?   
a.	Administrative principles approach
b.	Bureaucratic approach
c.	Behavioral sciences approach
d.	Humanistic approach
e.	Scientific management approach





	74.	Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances.  Which perspective or approach does Roger apply most at his work?
a.	Quantitative perspective
b.	Qualitative perspective
c.	Humanistic approach
d.	Behavioral science approach
e.	Scientific management approach



	75.	The most recent subfield of the quantitative perspective is _________, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.  
a.	Operations research
b.	Operations management
c.	Information technology
d.	Systems thinking
e.	Infrastructure development



	76.	Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?
a.	Stems
b.	Yuppies
c.	Quals
d.	Quants
e.	Fins


	77.	From the 1950s until today, which management perspective has remained the most prevalent?
a.	Systems
b.	Qualitative
c.	Scientific management
d.	Quantitative
e.	Humanistic





	78.	Georgia, an airline CEO, often looks for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of relationships.  This type of activity, referred to as ________thinking, allows Georgia to see the structures that underlie complex situations within the industry and company. 
a.	systems
b.	qualitative
c.	quantitative
d.	conceptual
e.	contingency



	79.	After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company.  This knowledge reflects which current management perspective? 
a.	Systems thinking
b.	Contingency view
c.	Total quality management
d.	Benchmarking
e.	Scientific management view



	80.	__________ specifies a goal of no more than 3.4 defects per million parts.  
a.	Benchmarking
b.	Total quality management
c.	Six sigma
d.	Balanced scorecard
e.	Jugaad



	81.	Which of the following is identified as a recent trend that has staying power?
a.	Corporate takeovers
b.	Hedging
c.	Insourcing
d.	Relationship management
e.	Task management