HOSP 100 Week 1 Quiz | Assignment Help | APUS
- american-public-university-system / HOSP 100
- 21 Feb 2020
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HOSP 100 Week 1 Quiz | Assignment Help | APUS
Quiz Week 1
Part 1 of 2 - Multiple choice, T & F, or
matching
Question 1 of 12
Work force diversity in the hospitality industry
refers to
o
The shortage of skilled as opposed to
unskilled jobs.
o
The presence of more minority workers
and women in the work force.
o
The widely different availability of
labor in different markets.
o
The extreme variations in pay scale
related to skill.
Question 2 of 12
The basic work of managers in the hospitality
industry calls for
o
Making the guest welcome, making the
operation run correctly, and keeping control of operating costs.
o
Leadership, good attitude, and
commitment to work.
o
Offering liberality and good will,
running a tight ship, and keeping prices in line.
o
Being able to perform each job in the
organization and make a profit.
Question 3 of 12
[Check all
that apply]
The hospitality industry is shaped by:
o
Sudden events such as the September 11th
attacks.
o
Some gradual changes such as demographic
changes.
o
Social and economic factors.
o
Consumer expectations related to safety
and sustainability.
Question 4 of 12
In the future, solving labor problems in the food
service industry will
o
Invariably mean higher food service
prices.
o
Mean fewer fringe benefits and reduction
of those already in place.
o
Mean higher employee turnover.
o
Force management to lower wages.
Question 5 of 12
Learning on the job refers strictly to learning the
job skills you’re employed to perform.
o
True
o False
Question 6 of 12
Match the industry segment with the elements that
build the experience of the product for the guest.
A. substance, atmosphere, price, presentation
B. location, surrounding areas, accessibility,
initial cost, anticipated overall cost, available services
C. comfort, utility, amenities, convenience,
location
D. knowledge, networking, vendors, creativity,
organization, budget
o
Hotel
o
Travel
o
Restaurant
o
Planner
Question 7 of 12
Family composition affects hospitality industry
demand and the following has occurred:
o
Empty-nesters have little disposable
income because their children have spent it, leaving them with less to spend
o
Single parents eat out more often than
the average person because of work pressures
o
Families without children spend more on
take-out than groceries.
o
Single-person households’ disposable
income is the same regardless of gender and these households tend to spend
approximately the same on food service.
Question 8 of 12
The hospitality industry offers excellent
opportunities for
o
Those studying to be managers.
o
People with various types of interests
and capabilities.
o
Entrepreneurs.
o
Those trained in the kitchen.
Question 9 of 12
What are elements for strategy of job placement
identified in the reading?
o
Evaluating an employer
o
Unique perks
o
Determining job satisfaction
o
Professional status
o
Length of commute
o
Accepting skilled jobs
Question 10 of 12
Factors of
supply of concern to the hospitality industry are land, labor, and technology.
o
True
o
False
Question 11 of 12
Identify and briefly explain three factors causing
change in the hospitality industry.
Question 12 of 12
Define the job-benefit mix. Give a a brief example
to illustrate gain.
USA 
India