BIZ104

ASSESSMENT BRIEF 3 Subject Code and Title :- BIZ104 Customer Experience Management Assessment Part A: CEM Presentation Pack Part B: CEM Strategy Presentation Learning Outcomes a) Compare and contrast the emerging concepts and practices that underpin the customer experience b) Apply the influence of perception to the customer experience of service delivery c) Document a customer journey map d) Develop and communicate a customer experience strate

25 Other / Other Other / BIZ104 17 Nov 2020