BSOP 588

BSOP 588 Week 8 Final Exam Version 2 Taken 2012 Question TCO E Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT Question TCO D The Six-Sigma problem solving approach contains the phases of Question TCO C Terms such as “kanban single minute exchange of dies and “visual controls” are most closely associated with: Question: (TCO C) Poka-yoke focuses on two aspects

BSOP 588 Week 8 Final Exam Version 1 Taken 2014 Page 1 Question TCO E Determining how customers will value your products can be assessed by all of the following EXCEPT Question TCO D All of the following are stages in developing an improvement plan EXCEPT Question: (TCO C) Terms such as kanban, single-minute exchange of dies, and visual controls are most closely associated with: Question: (TCO C) Which one of the followin

BSOP 588 Week 8 Final Exam Package BSOP 588 Final Exam Version 1 Taken 2014 Page 1 Question TCO E Determining how customers will value your products can be assessed by all of the following EXCEPT Question: (TCO D) All of the following are stages in developing an improvement plan EXCEPT: Question: (TCO C) Terms such as kanban, single-minute exchange of dies, and visual controls are most closely associated with: Question:

BSOP 588 Week 5 Paper Balanced Scorecard Research based 2 TO 3 page paper Read the Case Study in chapter eight in the text Page 402 404  Quality in Practice: Using the Balanced Scorecard at the USPS”. In a 2-3 page paper, respond to the “Key issues for discussion” questions on page 404. Also, note what are some of the advantages and disadvantages of using a Balanced Scorecard approach. Please remember to pr

BSOP 588 Week 3 Paper Measuring Customer Service Research the text library and web sources for the best practices in measuring customer satisfaction. In a 2 TO 3 page paper excluding cover and reference page), explain your findings and link them to your current organizationÂ’s practices for measuring customer satisfaction. Identify whether your companyÂ’s direction meets or exceeds what the best practices advocate. Make s

BSOP 588 Week 2 Project Proposal Toyota Motor Corporation

BSOP 588 Midterm Exam Package BSOP 588 Midterm Version 1 August Taken 2014 Page 1 Question TCO A Compare and contrast the evolution of quality and the role it played in the management of U S and Japanese business firms from the 1950s to the present Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on

BSOP 588 Midterm Exam Package BSOP 588 Midterm Version 1 August Taken 2014 Page 1 Question TCO A Compare and contrast the evolution of quality and the role it played in the management of U S and Japanese business firms from the 1950s to the present Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on

BSOP 588 Midterm Version 3 Taken 2012 Page 1 TCO A Contrast the mindset of management under total quality and more traditional management structures with respect to employees manufacturing, and leadership (TCO B) Explain each of the following statements as they apply to modern quality management. a. Customer service is the rule, not the exception. b. The absence of defects is a given rather than a source of competitive advantage.