SRV 301 SRV Service Management

SRV 301 Week 5 Discussion 2 | Assignment Help | Ashford UniversityWeek 5 - Discussion 2Inventory Management Service capacity (e.g. seats on an aircraft) has characteristics similar to inventories. In no less than 100 words, identify which inventory model would apply to a service capacity example and why it would apply. Include a discussion about how information technology can be used with the identified model

SRV 301 Week 5 Discussion 1 | Assignment Help | Ashford UniversityWeek 5 - Discussion 1Forecasting In no less than 100 words, discuss the economic costs of keeping customers waiting. The number of customers in line at a service organization such as a retail store or bank is likely to vary by the hour of the day and by the day of the month. How will this affect your choice of a forecasting model? Make a substan

SRV 301 Week 4 Quiz | Assignment Help | Ashford UniversityWeek 4 Quiz Question 11/ 1pts Concealment of the waiting line, or at least part of it, is a very effective deterrent against reneging.Question 21/ 1pts The Walmart and Proctor & Gamble experience illustrates the unintended consequences of independent decision-making in a goods supply chain.Question 3

SRV 301 Week 4 Discussion 2 | Assignment help | Ashford UniversityWeek 4 - Discussion 2Outsourcing Call CentersMany companies such as Dell Computer and Verizon (just to name a few) have outsourced their call centers overseas. In no less than 100 words, discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources a call center overseas. Make a substantive response to a

SRV 301 Week 4 Discussion 1 | Assignment Help | Ashford UniversityWeek 4 - Discussion 1Waiting LinesIn no less than 100 words, describe a bad experience that you have had in a waiting line and a project plan that you would develop to improve that waiting line experience. Be sure to incorporate the principles from your reading this week and include the project tradeoff inherent between cost, time, and performance. Make a substantive response

SRV 301 Week 3 Quiz | Assignment Help | Ashford UniversityWeek 3 Quiz Question 11/ 1ptsThe "satisfaction mirror" illustrates how both customer and employee can benefit from building a relationship.Question 21/ 1ptsThe line-balancing problem attempts to resolve the inconsistencies in the capacities at various stages in a product layout.Question 31/ 1ptsThe servicescape can influence perceived quality.Question 41/ 1ptsWhen these hamburger outlets e

SRV 301 Week 3 Discussion 2 | Assignment Help | Ashford UniversityWeek 3 - Discussion 2QualityWatch the video from the multimedia activity for this week. In no less than 100 words, discuss how the principles presented by Mr. Clemmer in the video can be applied to the improvement of service quality and processes in the organization for which you work (or one for which you have worked in the past, if not currently employed). As a part of this discu

SRV 301 Week 3 Discussion 1 | Assignment Help | Ashford UniversityWeek 3 - Discussion 1AestheticsIn no less than 100 words, compare the attention paid to aesthetics in two different waiting rooms that you have visited. How did each environment affect your mood? Include a discussion of how the environment in each office supports or detracts from the service concept. Make a substantive response to at least two of your classmates’ postings.

SRV 301 WEEK 2 QUIZThe most widely advertised use of the Internet is the _____________Which of the following is not a characteristic of a production-line approach to provide a service?A franchise is a low-risk investment because the franchiser ensures success.A diversified network is a situation where many services are offered at a single location.A service blueprint with a large number of intricate steps is considered to have a:There are fi

SRV 301 WEEK 2 DISCUSSION 2Discussion 2 Amazon vs. Barnes & Noble Amazon.com has taken the business world by storm by identifying a market that was perfect for the virtual world. It is hailed as the top pure web-based business in existence, yet it has had difficulty becoming profitable. Barnes & Noble is also a retail book seller with an online presence that accounts for approximately 10% of their revenues. They are the num